Delivery of goods by courier services, before and during the Covid-19 virus epidemic

The Road Association of Serbia Via-vita

2021

This paper presents the results of a survey of respondents' attitudes related to the delivery of goods, ordered online, by courier services, in the period before and during the epidemic of the COVID-19 virus. The aim of the study was to analyze the attitudes of users to assess whether there were changes in attitudes during the epidemic of the COVID-19 virus, and observed in relation to the period before the epidemic of the COVID-19 virus, which relate to online shopping, to assess the quality of courier services by the respondent, and on the delivery of goods.

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