Biobanks are designed to provide researchers with biological materials and associated data; however, the perspectives of their users have not been sufficiently examined. This study aims to investigate researchers’ needs, expectations, and experiences related to biobanking services. To this end, an online survey was developed to collect information on participants’ demographic characteristics, their experience in usage, and views on key aspects such as application procedures, data accessibility, access costs, and the return of research results. The findings collected from Montenegro offer valuable insights for biobanks and relevant stakeholders, supporting the development of effective engagement strategies, improving alignment with user needs, and funding opportunities.